Stemelo

Contact Us

Contact Stemelo support for help with audio processing, accounts, billing, privacy, or other questions.

How can we help?

Need help with Stemelo? Send us an email and we will review your request as soon as possible.

Email: support@stemelo.com

You can contact us about:

  • Audio uploads, stem separation, previews, or exports
  • Account access, email verification, or password resets
  • Plans, subscriptions, payments, or usage credits
  • Privacy, data, copyright, or content concerns
  • Product feedback, partnerships, or general questions

Help us investigate faster

When contacting support, please include the email address associated with your Stemelo account and a short description of what happened. For a processing issue, include the job ID or result-page URL, the tool you were using, and any error message you saw. Screenshots are welcome when they help explain the problem.

Please do not send your password, authentication codes, API keys, full payment-card details, or other sensitive credentials. Stemelo support will never ask for your password.

Billing and account questions

For a billing question, include the date and amount of the charge plus the email address used at checkout. Do not send your complete card number. For account-access issues, contact us from the email address associated with the account whenever possible.

For privacy requests, tell us whether you want to access, correct, or delete account data. For copyright or content concerns, identify the affected material and explain your relationship to it so we can review the request.

Response times

Support is handled by email. Response times can vary depending on request volume and the complexity of the issue, but we review every message as soon as possible.

Ready to get in touch? Email support@stemelo.com.