Stemelo

Privacy Policy

Privacy policy for Stemelo

Introduction

Welcome to Stemelo, an AI-powered audio stem separation service. This policy explains what information we collect, why we use it, and how we protect it when you use stemelo.com.

Information Collection and Use

We may collect the following information when you use Stemelo:

  1. Account Information

    • What We Collect: Your name, email address, authentication details, and information you choose to add to your account.
    • Purpose: To manage your account and provide customer support.

  2. Usage Details

    • What We Collect: Feature interactions, processing jobs, usage limits, processing time, and diagnostic events.
    • Purpose: To operate the service, enforce usage limits, troubleshoot failures, and improve Stemelo.

  3. Device Information

    • What We Collect: Data regarding the devices you use to access Stemelo, such as device type, operating system, and browser type.
    • Purpose: To optimize our services for different devices and ensure compatibility.

  4. Cookies

    • What We Collect: Session, locale, security, and guest-entitlement cookies required by the service.
    • Purpose: To keep you signed in, remember preferences, prevent abuse, and provide guest usage limits.

  5. Audio and Processing Data

    • What We Collect: Audio files you upload, generated stems, object keys, processing status, duration, and model-provider identifiers.
    • Purpose: To perform the requested stem separation, provide previews and exports, and maintain your project history. Audio is stored in private object storage and accessed through time-limited signed links.

  6. Payment and Billing Information

    • What We Collect: Subscription status, plan, transaction identifiers, invoice references, and billing contact details returned by our payment and transaction providers.
    • Purpose: To administer subscriptions, grant processing minutes, prevent duplicate credits, and maintain billing records. Card details are entered and processed through Stripe and Link; Stemelo does not store full card numbers. For eligible transactions, Stripe Managed Payments, including Link at checkout, may provide merchant-of-record and transaction-level support services.

Data Storage and Security

We take the security of your personal information seriously. The data we collect is stored securely on our servers, and we implement a variety of security measures including encryption and access controls to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • To comply with legal obligations or respond to lawful requests from public authorities.
  • To protect our rights, property, or safety, or that of our users or others.
  • To provide the service through infrastructure and processing partners, including hosting, database, object storage, authentication, AI processing, analytics (when enabled), email, and payment providers.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Website: stemelo.com

Email: support@stemelo.com

By using Stemelo, you acknowledge this privacy policy.